undeskSupport
Need help with Undesk? Email support@getundesk.app and we'll get back to you, usually within two business days. Including your device model and the email address of your account helps us help you faster.
Common questions
How do I cancel my subscription?
Subscriptions are managed by the store you bought from. On iPhone go to Settings › your name › Subscriptions › Undesk. On Android open Google Play › Payments & subscriptions › Subscriptions › Undesk. You keep Pro until the end of the period you've paid for.
How do I get a refund?
Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (your Play Store order history). We can't issue refunds directly.
I reinstalled the app and lost Pro
Sign in with the same Apple or Google account you used before, then open the Undesk Pro upgrade screen and tap Restore purchases.
I'm not getting reminders
Check that notifications for Undesk are allowed in your device settings. Morning reminders are part of Undesk Pro.
An exercise hurts
Stop the exercise. Undesk is not medical advice; if pain is sharp or persists, see a doctor or physiotherapist. You can mark the exercise as unhelpful in your session feedback so we avoid it in future routines.
How do I delete my account?
See Delete Your Account.
Privacy questions
Write to privacy@getundesk.app or read our Privacy Policy.
Who runs Undesk
SwiftIT Nowacki Jakub
ul. Ks. Kazimierza Ciuby 14, 43-600 Jaworzno, Poland
NIP 6322036596 · REGON 527957448
Email: support@getundesk.app
Phone: +48 507 664 977